Appointments that are NOT cancelled or rescheduled within 8 hours prior to your appointment time will be charged 50% to your credit card. Neglected appointments that are no show/no calls will be charged 100% of the service booked by you. To cancel or reschedule please go online or call the spa at (808) 784-0100 and leave a voice message. *Please keep in mind service providers are commission paid and lose revenue if you do not honor your appointment.* We respect your time, please give us the same courtesy to fill your spot with a client on our waiting list.